Citizen Advice Bureau (East End) provides free, confidential, and impartial advice for communities in Hackney, Newham and Tower Hamlets on the big issues affecting people's lives.

Their goal is to help everyone find a way forward, whatever problem they face. They do this by offering advice through drop in sessions, appointments in their main offices, at various outreach centres including children’s Centres and on their telephone advice.

Using the data that we hold as well as having a better insight of the issues presented to us, The Citizens advice service:

  1. Help research the issues further

    2. Influence decision makers to change

"The Social Action For Health partnership helps people who otherwise might not seek help or advice either due to health, language or cultural restrictions that The Social Action For Health owing to its locations, particularly at GP surgeries overcomes. Its inclusiveness helps advise a significant number of people who otherwise might fall through the net."

Quote from Adam – Advice Caseworker 

East End Citizen Advice are part of the Hackney Information Advice Consortium and the Tower Hamlets Health Advice Links Project offering social welfare advice based in GP surgeries.


Advice can be accessed in the surgeries on:

In Hackney:

Somerford Grove Surgery on Monday 10-1pm

Well Street Practice on Tuesday 10-1pm

In Tower Hamlets:

XX Place  Health Centre on

Friday 9:30-12.30pm (fortnightly)

Albion Health Centre Friday 2-5pm

Wapping Group Practice Wednesday 2-5pm

St. Stephens Health Centre 9:30-12:30pm


As part of the consortium East End Citizens Advice,

we have experienced advisers who are specifically allocated to each of the surgeries and the fact that advice is provided at their local surgery makes it easier and more convenient for clients to attend.

The clients are also more willing to attend an appointment in a more familiar setting. Feedback obtained from clients and the surgery staff is very positive as the service is valued as a support in dealing with client’s non-clinical matters. It  also saves time  for them and the resulting reduction in stress levels in clients often leads to reduced attendance at GP appointments.

Having to work with other advice agencies is also very beneficial as we draw support and can refer to various other specialist services offered by them. This is unique to simply having the clients supported in one area such as income maximization and then also being able to refer them to ESOL classes or employment skills classes in another organization in the consortium.


Hackney Citizens Advice: 020 8525 6350

300 Mare Street, London, E8 1HE

Newham Citizens Advice: 020 8525 6377

1st Floor, 20 Freemasons Road, London E16 3NA

Tower Hamlets Citizens Advice: 020 7247 1050

32 Greatorex Street, London E1 5NP

Key Contacts:

Benno Allerman – Service Manager

Florence Acen – Team Leader