In Autumn 2016 Peter* experienced a close family bereavement and did not know which way to turn. Being homeless, with little or no social network to support him, he was at a loss about how to go about dealing with the situation – emotionally or practically.

Peter went to his GP at the Greenhouse Surgery, which is specialist in providing medical services to homeless people from across Hackney and East London. Dr Hassanally referred Peter into the Hackney Information Advice Consortium service that runs from the surgery – because dealing with stress and anxiety is complex and there are no easy medical answers.

The advisor listened to Peter, allowing time in a familiar safe space for the multiple and complex issues to be discussed. Together they developed a step by step action plan. The advisor ensured that Peter had clear and accurate legal advice to deal with his concerns too.

Peter got the advice and support he needed in a familiar and safe environment for him. Without the assistance of our advisor, Peter would not have been able to deal with the legal complexities at such a difficult and emotional time - vital for him in resolving his legal issue. In turn, this has helped with the stress and anxiety concerns that Peter went to see his GP about.

* The name is changed, though Peter is happy for his story to be shared.

If you would like details about where advice is available, click here.